Policies

By engaging with Soulchology in any way - whether through comments, personal information, or service purchases - you agree to the terms and policies outlined on this site.

Limits of Service
Payments, Bookings, Reschedules and Cancellations
Data and Copyright
Limitation of Liability

1. Limits of Service

Metaphysical Agreement

At Soulchology, the work honours the symbolic whilst remaining grounded in the practical realities of the human experience. Whether you're engaging with archetypal readings, self-inquiry tools, or metaphysical reflections, your path is yours to walk. There are no guarantees or certainties in life, so what is offered is a container for spiritually attuned thought and insight designed to support your intention.

Alongside astrology, tarot, and Lenormand, I also draw on ACT-based practices (Acceptance and Commitment Therapy). These evidence-based tools cultivate mindfulness, acceptance, and values-driven action, helping you notice patterns without being overwhelmed, reconnect with what really matters to you, and take self-empowered steps forward. When woven together with symbolic and intuitive frameworks, ACT brings depth and clarity to the coaching process - grounding insight with practical pathways for conscious, values-aligned living.

Metaphysical services, including tarot, astrology, and other intuitive tools, are not substitutes for legal, medical, financial, or psychological advice. You are encouraged to consult licensed professionals in those areas when needed. In jurisdictions where spiritual services must be labelled “for entertainment purposes only,” this notice applies. That said, Soulchology does not approach this work as entertainment. These readings and sessions are an holistic expression to ignite clarity, deepen self-awareness, and help you explore meaning within your life’s current landscape.

Every session is an individual and pivotal moment in your journey, and as such, are non-refundable. If you have concerns about the delivery, not the outcome, please contact me through email or the contact form, because commitment to growth on every level is a priority.

Facilitation Agreement

Coaching, Mentoring, or Teaching (referenced here as Facilitation) within the Soulchology framework is a collaborative, transformative process, and like all meaningful growth, it doesn't come with a guarantee. Outcomes are entirely your responsibility, because real change comes from conscious choice. My commitment is to be present with integrity and skill; bringing my full expertise in service of your highest good and your stated goals.

Facilitation works when received with intention and engaged with commitment. For some, shifts are immediate and electric; for others, they unfold more slowly, stirring up both insights and resistance. Whether it feels like dolphins singing or your nervous system throwing a tantrum, it’s all part of the process. And I’ll be right there beside you as you navigate the spectrum.

You remain fully responsible for your well-being and decisions throughout the coaching relationship. My role is to support, reflect, and challenge you in alignment with your self-defined intentions, not to diagnose, treat, or replace professional healthcare of any kind. I may occasionally recommend that you seek the support of a therapist or medical professional if your needs are beyond the scope of my skill set. This work can, and frequently does, complement but not substitute clinical care for deep emotional, addictive, or psychological challenges.

By engaging in a session with Soulchology, you agree to uphold clear energetic and ethical boundaries:

No sessions may be conducted under the influence of alcohol or recreational drugs. A minimum of 72 hours substance-free is required. If intoxication is detected, the session will be terminated without refund.
Abuse, threats, or aggressive behavior will not be tolerated. Violations will result in immediate session cancellation without reimbursement.

2. Session Payments, Bookings, Reschedules and Cancellations

Payment is required at the time of booking to secure your session and keep focus on the service. Please select your service via the booking page, confirm with payment, and you’ll receive a receipt via Squarespace. I’ll then contact you within 24 hours to schedule your session.
You’re welcome to schedule all sessions at once personally with me, or pace them according to your preference, ensuring they are all taken within the six-month time-frame.
Punctuality matters. Please allow at least 24 hours notice for any changes. If you're running late or need to reschedule, I’ll do my best to accommodate within the flow of my schedule. While changes requested with less than 24 hours notice are rarely possible, I’ll make adjustments if time and schedule genuinely allow. NB: A no-show without communication or explanation will be considered a completed session, with no refund or rescheduling offered.
In the rare instance of a technical issue arising from my end during an online session, a rescheduled time will be offered. If however the bandwidth or troubleshooting difficulties are at your end, please be aware this will be within your session time and no alternative replacement session will be offered.
I reserve the right to discontinue a current session or agreement if there is inappropriate, disrespectful or reckless behaviour without reimbursement.
All purchased services, including gift certificates, are valid for six months from the date of payment and are non-refundable.
Sessions are non-transferable unless agreed in writing.
It is your responsibility to schedule and complete all sessions within the six-month period. You will only receive courtesy reminders for arranged sessions; scheduling remains your responsibility as a reflection of your autonomy. Any unused sessions not scheduled within this time-frame will be forfeited.
In the event of serious illness or unforeseen circumstances, sessions may be extended or transferred by gift or donation to honour any acute disruptions arising after the time of booking.

Three-Six-Month Retainers and Minis

Rollovers: Weekly-mini session time is intended for the week and does not carry over.
Accumulation: Sessions are designed to be used as scheduled each month, and not accumulated.
Communication Channels: Includes phone calls, emails, text, and voice messages on WhatsApp. Live video chats may not always be available and therefore not guaranteed.
Flexibility: For live interactions, please schedule your mini session. Otherwise, you may text or send a voice message anytime, and I aim to respond as soon as possible - usually quickly, but please allow up to 48 hours.
Availability: Monday to Friday, excluding weekends and public holidays. Out-of-hours communication is available by prior arrangement.
Scheduling: Sessions should be booked in advance to ensure availability. You receive priority if cancellations occur.
Public Holidays: Sessions are not held on public holidays.
Scheduled Holidays: Clients will be notified of any planned time off; the same courtesy applies in return.
Sickness & Rescheduling: Occasional rescheduling is expected and accommodated. However, if sessions are frequently postponed in a way that extends the retainer beyond the agreed period, we will discuss a fair plan together to complete the remaining sessions within a reasonable time-frame.
Unused Time: Unused time within a month does not carry over, except in exceptional circumstances by emailed agreement. For six-month retainers, any sessions unable to be taken may be considered completed after the period, unless otherwise agreed in advance.
Client Responsibility: Clients are responsible for scheduling sessions within the agreed six-month period.

3. Data and Copyright

I retain only the information you provide at booking, with no formal intake form. Instead, I use abbreviated initials on a private chart for future reference—undecipherable to anyone but me. Any limited digital information I hold is managed thoughtfully, respectfully, and confidentially, protected by constantly updated modern security. That said, no technology is entirely secure, and by booking, you accept the risks associated with sharing your details for service delivery via email, text, phone, and third-party platforms such as and not limited to, PayPal, Dropbox, Facebook, WhatsApp, Zoom, Substack, Squarespace, or Hnry (for invoicing and tax purposes).

I support your right to data privacy and comply with the General Data Protection Regulation (GDPR). I’m registered with the ICO as a Data Controller, and you’re welcome to request a copy of or deletion of your data - legitimate requests will be addressed within 30 working days. Emails sent via Substack include a clear unsubscribe option (not applicable to personal correspondence).

Your session information remains strictly confidential and is never shared, including with former partner, Scendent. The only exceptions are if you disclose intent to harm yourself or others, or if legally required to comply with a court order.

I use Squarespace Cookies for the purpose of website analysis and activity via the Squarespace platform only. Your IP address or location may be collected by Squarespace for this purpose but can’t be used to identify you. If you wish to check these out, you can find their Squarespace cookie policy here, their cookie functional uses here and their Privacy Policy here.

All content related to Alison Jeavons at Soulchology New Zealand is protected by intellectual property rights and may not be copied, distributed, or used commercially without permission. You’re welcome to share and credit my work for personal or educational purposes, as this site aims to be informative, helpful, motivating and inspiring.

4. Limitation of Liability

By engaging with this site or any offerings from Soulchology, you acknowledge that your path - inner or outer - is your own to walk. Soulchology does not assume responsibility for how you choose to integrate, interpret, or apply the insights, tools, or services provided here.

Should unexpected ripples arise from your use of this site, its content, or the energetic exchanges offered, you agree to hold Soulchology harmless. This includes release of claims, losses, or legal costs that may emerge as part of your journey. Your sovereignty, choices, and transformation remain sacred and solely yours to steward.