Policies

By engaging with Soulchology™ in any way - whether through comments, personal information, or service purchases - you agree to the terms and policies outlined on this site.

Trademark and Copyright
Privacy and Confidentiality
Limits of Service
Booking Terms
Limitation of Liability

1. Trademark and Copyright

Soulchology™ is a trademark. All content related to Soulchology is protected by intellectual property rights and may not be copied, distributed, or used commercially without permission.

The name Soulchology, or any confusingly similar name, mark, or derivative, may not be used in any commercial, promotional, or public-facing context - doing so infringes the intellectual property rights and constitutes passing off under common law. All available legal remedies, including injunctive relief and recovery of costs, will be pursued.

Personal or educational sharing is permitted only where Soulchology™ is clearly credited as the source.

2. Privacy and Confidentiality

I retain only the information you provide at booking, with no formal intake form. Instead, I use abbreviated initials on a private chart for future reference - undecipherable to anyone but me. Any limited digital information I hold is managed thoughtfully, respectfully, and confidentially, using reasonable security measures. No technology is entirely secure. By booking, you accept the risks of sharing your details for service delivery via email, text, phone, and third-party platforms including Google Meet, PayPal, Dropbox, Facebook, WhatsApp, Zoom, Substack, Squarespace, and Hnry (for invoicing and tax purposes).

I support your right to data privacy and handle personal information in accordance with applicable New Zealand privacy and data-protection requirements and, where applicable, international privacy requirements such as the General Data Protection Regulation (GDPR). You're welcome to request a copy of, or deletion of, any personal information I hold about you, subject to any legal or legitimate reason for retaining it. I respond to requests within 20 working days. Emails sent via Substack include a clear unsubscribe option (not applicable to personal correspondence).

Your session information remains strictly confidential and is never shared with anyone, including former business partners. The only exceptions are if you disclose intent to harm yourself or others, or if I am legally required to comply with a court order. In two-person sessions, what is shared is heard by both participants.

This site uses cookies and similar technologies provided by Squarespace and Google Analytics for basic site functionality and visitor statistics. No additional tracking or data collection is active. Your IP address or general location may be collected for these purposes but is not used by me to identify you personally. You can manage or disable cookies through your browser settings.

Further information is available via Squarespace cookie policy, Squarespace cookie functional uses, Squarespace Privacy Policy, and Google Analytics Privacy Policy.

3. Limits of Service

Holistic Agreement

Soulchology honours the symbolic whilst remaining grounded in the practical realities of the human experience. Whether you're engaging with esoteric readings, self-inquiry tools, or metaphysical reflections, your path is yours to walk. Soulchology works with possibility, symbolism and human choice. What emerges from a session is material for consideration, reflection and action.

Alongside astrology, tarot, and Lenormand, I also draw on ACT-based practices (Acceptance and Commitment Therapy). These evidence-based tools cultivate mindfulness, acceptance, and values-driven action, helping you notice patterns without being overwhelmed, reconnect with what really matters to you, and take practical steps forward. When woven together with symbolic and intuitive frameworks, ACT adds depth to the coaching process and grounds insight in practical pathways for values-based action.

Soulchology is not a substitute for medical, legal, financial or mental-health treatment or professional advice where those services are required. Where something falls outside my scope, I will say so and may suggest an appropriate professional resource.
Soulchology treats Astrology, Tarot, Lenormand and other methods as tools for reflection, pattern recognition, inquiry and meaning-making. These sessions are a holistic way to explore perspective within your current circumstances.

Facilitation Agreement

Soulchology is collaborative. I bring the methods, experience, interpretation and perspective; you retain your judgement and choice.

The purpose of facilitation is to help you examine what is happening, recognise patterns, consider what matters and decide what you want to do with what you discover.

I don't diagnose, prescribe or make decisions on your behalf. My role is to listen, question, reflect, interpret, challenge and support within the scope of my training and experience. I cannot promise a particular outcome. Sessions offer perspective and tools, and what you do with them shapes what follows.

Engagement

When booking with Soulchology, you agree to uphold clear boundaries:

Arrive free of alcohol and recreational drugs. A minimum of 72 hours substance-free is required. If intoxication is detected, the session ends without refund.
Respectful conduct applies throughout. Abuse, threats, or aggressive behaviour result in immediate session cancellation without refund.
I reserve the right to discontinue a session or agreement if there is inappropriate, disrespectful or reckless behaviour, without refund.

4. Booking Terms

Payment is required at the time of booking to secure your session and keep focus on the service. Please select your service via the booking page, confirm with payment, and you'll receive a receipt via Squarespace. I'll then contact you by the next business day to schedule your session.
You're welcome to schedule all sessions at once personally with me, or pace them according to your preference.
Punctuality matters. Please allow at least 24 hours' notice for any changes. If you're running late or need to reschedule, I'll do my best to accommodate within the flow of my schedule. Changes requested with less than 24 hours' notice are rarely possible, and I'll make adjustments if time and schedule genuinely allow. NB: A no-show without communication or explanation counts as a completed session, with no refund or rescheduling offered.
If you arrive late, your session ends at the scheduled time.
In the rare instance of a technical issue arising from my end during an online session, I will offer a rescheduled time. Bandwidth or troubleshooting difficulties at your end run within your session time. I'll do my best to offer a replacement session or extra time where possible, subject to my availability.
In-person sessions are based in the Thames / Hauraki District area, with Auckland and some wider Waikato locations also available by arrangement. Travel fees, where they apply, are confirmed before booking.
Standard sessions and packages are valid for six months from the date of payment.
It is your responsibility to schedule and complete all sessions within the six-month period. You will receive standard courtesy reminders for arranged sessions; scheduling remains your responsibility as a reflection of your autonomy. Any unused sessions not scheduled within this time-frame are forfeited.
Sessions are non-transferable. In the event of serious illness or unforeseen circumstances arising after booking, I may, at my discretion, extend the validity period.
Gift certificates: Soulchology doesn't offer gift certificates. The work is personal, and I work strictly to each person's autonomy, so the person attending a session chooses it. People often see how a session could help someone they care about, however the person themselves may see it differently. If you'd like to support someone, please forward this website or encourage them to get in touch. You're welcome to arrange your own way to help with the investment. They book and pay directly, and I interact only with the person attending.
Refunds: Every session is an individual investment of time, attention and expertise. If you change your mind, or miss a session without the notice above, payments are non-refundable. If I cancel a session or can't deliver it, I will reschedule it or refund it. If you have concerns about how a session was delivered, please contact me by email or through the contact form and I will work with you to put it right. Where a refund is agreed, whether partial or full, it will be processed within seven business days. Your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply alongside these policies.
Four-Month Retainer

Duration: Four months from the date of payment.
Live Sessions: The retainer includes the live session time specified in the service description, to be used flexibly according to your needs and schedule during the retainer period.
Communication: Reasonable email support is available during office hours for brief questions, follow-up and continuity between sessions. Out-of-hours support may be available by prior arrangement.
Availability: Core hours: Monday to Friday, 9am to 3pm (NZ time), excluding public holidays. Out-of-hours support may be available by prior arrangement.
Scheduling: Book sessions in advance to ensure availability. You receive priority if cancellations occur.
Scheduled Holidays: I notify clients of planned time off, and the same courtesy applies in return.
Sickness & Rescheduling: Occasional rescheduling is expected and accommodated. If frequent postponements extend the retainer beyond the agreed period, we will discuss a fair plan to complete the remaining sessions within a reasonable time-frame.
Unused Time: Retainer time must be used within the four-month period. Any unused session time at the end of the retainer is forfeited unless we agree an extension in writing in advance.

5. Limitation of Liability

Soulchology provides information, interpretation, reflection and facilitation. What you accept, question, act upon or leave behind - and how you interpret or apply what emerges from a session - is your decision.

Nothing in these policies limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other law that applies to you in your country of residence.